Frequently Asked Questions

Q1 :- How much time should I allow before contacting the moving company ?
ANS :- 24 hours.

Q2 :- How much time does a pre-move survey take at my home ?
ANS :- Usually three hours.

Q3 :- How do I know what I can and cannot take with me ?
ANS :- Our Field Officer will assist you in the process.

Q4 :- Are there any basic rates for the packing of household goods and personal effects?
ANS :- No. The rates depend on the type of household goods and the mode of packing, the location i.e. the site is within the city or outside the city.

Q5 :- What is meant by mode of packing?
ANS :- Mode of packing refers to the way of packing whether it will be packed in wooden crates, wooden boxes, and C.B. cases and so on.

Q6 :- What is the basis to select the mode of packing?
ANS :- It depends on the delicacy of the goods. If it is an Electronics equipment (i.e. Refrigerator, Television sets, Music systems), Carved sofa, crockery’s etc., the mode of packing should be wooden crates or wooden box.

Q7 :- What are the necessary packing materials used inside the boxes/crates by IPM at the time of packing for Household / Industrial / Medical / Electronics?
ANS :- IPM is using all new packing materials i. e. bubble sheets, corrugated sheets, thermocol, polythene sheets, soft paper cutting , tissue papers , oil coated tissue etc. depends on the items and their delicacy.

Q8 :- In case of Surface transport, what is the procedure to send goods?
ANS :- IPM moves the goods packed by them through out the country. The packed Consignment must be accompanied with Packing List given by IPM. IPM delivers the goods to the door steps of the consignee within the stipulated period.

Q9 :- How the packing lists get ready?
ANS :- Packing list is a customer friendly system. As and when, the packing is over, we put the Name of the consignee, Destination mark & Serial no. to identify easily how many packages are there in the consignment and what are the contents.

Q10 :- How far it is appropriate to select IPM for moving Commercial or household goods or arrange every part of it yourself ?
ANS :- Moving of household goods or commercial goods involves a lot of intricacies and to manage them is not a matter of joke. Officials have their own duties except to tackle the moving of commercial goods (and even their household goods) which is also off the track for them. So, it is better to choose any reputed professional Packers & Movers and shift the entire charge to them. Only the professionals know the skill to tackle the huge commercial goods and the fragile household goods

Q11 :- Why do I need insurance if everything is packed professionally ?
ANS :- Items can get damaged due to unforeseen circumstances like accidents or any natural disaster in the moving process.

Q12 :- What are my responsibilities during the moving process ?
ANS :- Provide documents like transfer letter or joining letter and copy of RC book of your vehicle moving.

Q13 :- What type of containers will be used to transport ?
ANS :- Sealed Weather Proof closed Containers.

Q14 :- How long packing and loading take at my residence ?
ANS :- normally, one room takes three hours and so on.

Q15 :- What is it that cannot be loaded on the vehicle ?
ANS :- Some possessions like pets, liquids/oils, inflammable items will not be allowed to be loaded on to the vehicle.